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If delivery was confirmed and the package is nowhere to be found, reach out to the retailer's customer service to file a missing package report. Maybe not true, but customer service is usually accommodating so it shouldn't be necessary. They're great little machines. And I would imagine Amazon is under no obligation to share said pictures. File a report with Amazon. I told amazon on Tuesday that I got the oatmeal and cereal but not the roomba. You get a full refund. They do not. Credit card protections should be a fallback if other steps fail, shipping experts say. I bought an irobot roomba, total was $689. Your package could get lost or stolen, or arrive far later than you anticipated. File a police report. I would call and talk to someone else at amazon, sometimes talking to a different customer service person works better. However, these updates don’t apply to shipments from sellers other than Amazon, the company says. If package theft is a problem in your area, investing in a security camera might be a good idea. This wasn’t an expensive item, but what is my obligation here? If you apply for a credit card, the lender may use a different credit score when considering your application for credit. You're absolutely right and I should've clicked on that. Preventing theft “is a hard problem,” he said, “unless you’re in a building with a doorman.” Having items shipped to the workplace can be a solution, he said. I'm only telling you this because it seems bizarre that they'd treat us so differently - there's no reason for their response to be so inconsistent. Now I noticed the rep from Purolator told me that Amazon auto checks the "Leave package at door if safe" box, so any liability for that is ON THEM. Dont know why im telling you this too but why not :P. No risk can be passed to a customer when they make a deal with a carrier. Consider a private mailbox. Now, this is a house and there was no one home. Pull up the tracking details and ensure the package was indeed delivered, and where the package was left. However, we may receive compensation when you click on links to products from our partners. We live in a relatively safe world here in the States. If they did take a photo, it’s worth a look to see exactly where they left it. Good luck OP! Notify the seller of the delivery problem and seek a refund or replacement. It blurs each thief’s picture. CreditCards.com does not include the entire universe of available financial or credit offers. Also, why not disperse pepper spray? If you've seen her do it in the past, that's plenty to justify a conversation. I got my package stolen while I was making breakfast on the other side of the door 11 1 comment share save About Community A place to post videos and photos of people who stole your (or others) packages. Mis-deliveries do happen. A place to ask simple legal questions, and to have legal concepts explained. Seems like the most logical, they will just refund that shit. Second, call them back and explain your situation calmly and ask them for help. Negligence is not a defense. If anything, their faces should have been blown up larger in Photoshop and featured. Monday evening, no package or notice. Signature verification costs the merchant extra and risks alienating customers who miss the delivery. Based on search volume and U.S. Census estimates, tech hubs San Francisco and Seattle topped the list, while Indianapolis landed in the middle. And if they asked you to wait for the next day that's just standard cuz most missing items do turn up by the next day if it's missing/late, just their way of making sure they dont lose money by prematurely refunding you. Click Track Package next to your order (if shipped separately). The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. But look at Nextdoor message boards and neighborhood community groups, and you'll find occurrences and warnings about package snatchers. Privacy Policy. After Amazon Prime Day comes Christmas in July for package thieves. You have three layers of protection (including your credit cards) from porch pirates nabbing boxes. Upon consideration, we have the same street name as an address, and while I'm 1717, they're 7171. If the first agent you speak to is unable to help you, politely ask to speak to a supervisor. How to use it: Check with the carrier and neighbors first, shipping experts said, and don’t file a chargeback with your credit card issuer right away. The Chase Amazon Rewards Visa Signature card provides purchase protection up to $500 per claim (and $50,000 per credit card account). Anyway, one of these packages came from Amazon. Update 12/22/2018 @ 09:58 PM: It looks like this video was partially staged. Once I gave them the police report number they gave me a refund. It has not been provided or commissioned by the credit card issuers. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. That is a waste of time. I … Yes. Going forward, obviously setup a better camera. So all good. Copyright © 2020 CreditCards.com a Red Ventures Company. You are responsible for delivering the product. Affordable options for under $40 can be found online, as well as higher tech options such as doorbell cameras that connect to your smartphone. When you click on Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. I did not receive the item. Depends on the Visa. Advertiser Disclosure, by That should alert you when the package is shipped, out for delivery and delivered. These pieces of filth were caught red-handed doing something illegal. I checked with the front desk and they thoroughly looked everywhere for the package, and I asked if there's video cameras in the mail room and there is not. You may also need to file a claim with your home or renter insurance, as the card benefit kicks in after other insurance is exhausted. If I had this theft issue, I would get it. Sold by amazon, shipped by amazon (AMZL). The resignation of Ellen Pao and the appointment of Steve Huffman as CEO, despite initial hopes, has continued the same trend. See the online credit card applications for details about the terms and conditions of an offer. “There’s a lot of (prevention) things that can be done, but they take a little more time and effort on the part of the consumer,” said Brian C. Gibbs, CEO of Refund Retriever, a shipping analytics company in Houston. I ordered something last Tuesday and paid for 1-day shipping (I'm a Prime member). Just wanted to add that I've read about Amazon accounts getting closed because of charge backs, so always better to get them to resolve it before heading down that route. Since it was Amazon themselves, they may be more of a pain over it. In case you need to file a claim later, document the transaction and the shipment. NAL. At the same time I also ordered cereal and oatmeal, everything got "Delivered" monday. Edited to add--I looked up my visa, and it covers 10K in theft per incident up to 50K per year on items purchased using that visa (for the first 120 days after purchase).

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