blue curve problems
What is the manufacturer and model-number of the switch? @ijhallas -- I can't see it being the switch because it all worked before. When this happens the other devices (My desktop) shows that it thinks there is "No Internet"When I do a ipconfig /renew or ipconfig /release it does not help and it thinks that the Ethernet port is not connected.I thought maybe it was failing because the DHCP lease was expiring and it failed when it tried to re-new but the lease is set for a week so I don't think that is the issue. Since we got the modem I loose connection at least once or twice a day. Yes, I had already called Shaw and they said the modem looked fine and the signal was strong. Contact Shaw tech support directly. So, you have to consider the connections and the infrastructure between the BlueCurve and the Internet: So, I recommend that you contact Shaw (currently, online-chat is preferred over telephone), and ask for a technician to make a site-visit to the demarcation-box and go up the telephone-pole. That message means that your desktop DOES have a valid connection to the BlueCurve. Jump to solution. Perhaps the DHCP is the problem.I am ready to ask for a new modem. Just installed new 4k box in Courtenay bc picture is freezing sports events are like robots Have did all the unplugging rebooting and still the same any help would be a help very frustrating waited a long time for new box, Asked Shaw today for that at retail said they have none left. … Follow the prompts on screen to diagnose the issue and get troubleshooting tips to resolve it. All rights reserved. 0 Kudos Share. This is extremely frustrating and the only reason I have blue curve is because I have television locations that don't have cable Outlets. Experiment: bypass the switch, by connecting up to two "wired" devices and all your WiFi devices directly to the BlueCurve, and see if you still notice the same symptoms. A message is shown confirming that you'd like to restart your Gateway. It is very frustrating.I see others with similar posts and wondering if Shaw has done anything to solve it.Does anyone know if another modem would work better if we only have 150? If so, get rid of them and ask for hard wire boxes. When it happens all devices connected to the switch loose their connection, 2. Lag with Shaw Blue Curve Internet AdamK1. Learn how to troubleshoot your home WiFi network with BlueCurve Home. For this reason, changing to a different cable-modem/router is not likely to resolve your problem. To show this, open a command-line prompt, and enter: PING 10.0.0.1 to confirm, by the responses, that your desktop's IP-address can communicate with the "gateway" IP-address of the BlueCurve. My Hitron cable-modem/router works fine at 300 Mbps -- same price as their 150 Mbps service, but the BlueCurve gives WiFi access to remote TV portals, while I don't have any such portals. Reply. Can't view the video? Shaw set me new cables and splitters but nothing has helped. All rights reserved. also, if you have other active coaxial wall-ports inside, move the BlueCurve, and a computer, to connect to that wall-port, to see if using a different run of cable inside your walls will make any differences. If you do not, then asking for a new modem will not help. If so, get rid of them and ask for hard wire boxes. I've rebooted all … Have already did that they have tried everything that they can do on there side the more people I read about are experiencing the same issue for 200 dollars a month in a 2 year contract and can’t even enjoy it!!!! There seems to be nothing wrong between your desktop and the BlueCurve. other people in this discussion forum have reported "intermittent" problems that were fixed by Shaw physically replacing the coaxial-cable between their demarcation-box and their infrastructure on the telephone pole. Further, when Windows attempts to send packets through the BlueCurve to some "public" IP-address on the Internet, there is no response, and thus you get the "No Internet" message. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; Highlighted. 1. Interesting fix is the following: ( I have never heard of this happening before)When it happens if I take the laptop that has lost it's connection and plug it in to a different port that is connected to the switch it re-establishes the connection and all the other devices that have lost their connection are suddenly re-connected and I didn't do anything on the other devices. BlueCurve Home has built in check-ups and troubleshooting tips. -- Since we got the modem I loose connection at least onc... My typo was ironic. The "release" causes the "not connected" message. I agree. Note: This can take up to 10 minutes, during which you won't be able to use your home network, connect to the Internet, or stream video on certain TV boxes. Try these related articles and discussions. For this reason, changing to a different cable-modem/router is not likely to resolve your problem. Scroll down and select Restart Gateway. Contact Shaw (online-chat is given priority over telephone) and get them to remotely logon to your BlueCurve, to view its statistics, including "signal strength". They will run tests o... Have already did that they have tried everything that the... Are you using wireless cable boxes? I had the same problem until shaw replaced all my wireless boxes with hard wire boxes. Preview Exit Preview. @ijhallas -- Since we got the modem I loose connection at least once or twice a day. The app offers suggestions and helpful tips on how you can resolve common issues. I recently upgraded to the BlueCurve Gateway modem with Internet 150 service.I use a Switch and connect it to one of the two available ports. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; Highlighted. If there is one cable coming from the telephone-pole into the box, and. I can't see it being the switch because it all worked before. All rights reserved. Me too. 3. They will run tests on your connection remotely. Read more on this topic or keep the conversation going by answering a question or starting a discussion of your own. You can use BlueCurve Home to quickly reset your Gateway to resolve many connectivity issues, and perform various check-ups to diagnose problems. Apparently internet is down around Fanny Bay. ©2020 Shaw Communications. Initially had great speeds around 600+ mbps, then over the next few months the speed has dropped. I am not sure what the modem could be doing. Reply. Soon they will be hard to find and you will only get cat 6, 7, or 8 and same with the regular hdmi vs the 4k/6k. If so, get rid of the... Shaw Blue Curve Wireless Player Xi6 Sound Issues, Blue Curve recording no audio through Yamaha Reciever. When you lose connectivity, is it between your computers and the BlueCurve, or between the BlueCurve and the Internet? > I thought maybe it was failing because the DHCP lease was expiring, and it failed when it tried to renew, but the lease is set for a week so I don't think that is the issue. I also make sure all the connections are tight.It appears that the modem drops connections at least once day. Shaw is looking at future enhancements to enable this. never-displayed You must be signed in to add attachments 10 … Grasshopper ... 1 person had this problem. When will Shaw solve this problem? I had the same problem until shaw replaced all my wireless boxes with hard wire boxes. Yes, a loose connection of any of your coaxial or Ethernet cables can cause your symptoms, namely a loss of connection. Now getting 60 - 200 mbps. If the test finds that there may be a problem with the connectivity of the device, you'll be given troubleshooting tips to resolve the problem. When it disconnects I can't ping 10.0.0.1 from any of the devices. Select the device you'd like to troubleshoot. Upgraded to Blue Curve 600 in May 2019. So, you have to consider the connections and the infrastructure between the BlueCurve and the Internet: coaxial-cable between your BlueCurve and the wall-port, coaxial-cables inside your walls, look at the coaxial-cables going into the Shaw "demarcation box" on the outside of your house. Click here to view on YouTube. @ijhallas -- When this happens the other devices (my desktop) shows that it thinks there is "No Internet". It is very strange. It does not send packets through the BlueCurve to the Internet. You'll need a Shaw technician to go "up" the telephone pole, to do a close inspection of the connections, and to unlock that demarcation box, to check the tightness of the connections, and/or to replace that splitter. Also read the info carefully on max wifi speeds and network load. Not what you're looking for? Regular cat 5 has a clear connector and does 1/2 the speed a cat 6 does. Shaw will not relocate a cable outlet from one wall to another and I do not want to run a long cable cord around the perimeter of the room which would cross door openings. Problem solved. Troubleshooting: Fix home WiFi network issues with... Troubleshooting: Fix home WiFi network issues with BlueCurve Home. Yes, I had already called Shaw and th... -- When this happens the other devices (my desktop) shows... Update Shaw set me new cables and splitters but nothing h... -- I can't see it being the switch because it all worked... coaxial-cable between your BlueCurve and the wall-port, look at the coaxial-cables going into the Shaw "demarcation box" on the outside of your house. Open the BlueCurve Home mobile app or web portal. Open the BlueCurve Home mobile app or web portal. > When I do a ipconfig /renew or ipconfig /release it does not help, and it thinks that the Ethernet port is not connected. Most peoples blue curve and 300/600 problems probably are just wrong ethernet cable. Note: TheTroubleshoot a Device functionality is unavailable when BlueCurve Pods have been installed on your network. (We do not use WIFI), I used the same setup with the old modem for years without problems. > I see others with similar posts and wondering if Shaw has done anything to solve it. It is very frustrating. Then, ask Shaw to send a technician, to check their "demarcation-box" (on the outside of your house), the coaxial-cable running to the telephone pole, and the Shaw infrastructure on the pole, and up-and-down your street. Share. ©2020 Shaw Communications. Is it really a "switch", or is it a "router" ? If you are experiencing home WiFi connectivity issues, you can restart your BlueCurve Gateway from the Overview section of the BlueCurve Home web portal ( internet.shaw.ca) or mobile app ( Apple App Store or Google Play). Lag with Shaw Blue Curve Internet; Options. As well the Wifi seems to drop on a daily basis for about 5 -10 min. Blue curve; Options. You may be affected too. If you are experiencing home WiFi connectivity issues, you can restart your BlueCurve Gateway from the Overview section of the BlueCurve Home web portal (internet.shaw.ca) or mobile app (Apple App Store or Google Play). Problem solved. If you're having trouble with one of the devices connected to your home network, you can use the BlueCurve home mobile app (Apple App Store or Google Play) or web portal (internet.shaw.ca) to diagnose and resolve the problem. ©2020 Shaw Communications. ... by a technician when he had installed it that the QoS is known to occasionally produce issues and I may experience problems upgrading to this device. Reply. The laptop that is connected directly to one port on the modem seems to recover fine but all the other devices that are connected through the switch on the other port don't recover and everything has to be re-started.Even-restarting it doesn't fix it right away there seems to be at least 10-20 minutes before everything is re-set.
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